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Shipping, Exchange & Warranty Policy

Shipping Policy

FLAT RATE SHIPPING 

  • Orders are generally shipped within 72 hours (Monday - Friday) using Canada Post. Canada Post's delivery standard is 2 - 7 days. Flat rate shipping fee of $25 applies to orders shipping to addresses within British Columbia, We do not ship outside of B.C. at this time.

LOCAL DELIVERY

  • During checkout, enter your address and choose the ship option. Click the "Continue to shipping" button. Local delivery is available for addresses within 8.5km of Pine Centre Mall, From the Hart to Vanway. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

  • Orders placed before 3pm during store hours (Tuesday - Thursday, 12pm - 6pm) will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

  • When your order is ready for delivery, you will receive an email with real-time tracking information.

 

LOCAL PICKUP

  • During checkout, enter your address and choose the "Pickup" option. 

  • STORE PICKUP - 5232a Domano Blvd, Prince George, BC.

  • Orders can be picked up Monday - Friday, from 12pm - 6pm. An email will be sent when your order is ready for pickup.

Return & Exchange Policy

At Sarita Computers, we have an exchange-only policy. We will gladly exchange regular and sale-priced merchandise for other items, or give you a store credit, within 14 days of purchase. The merchandise must be in the same condition as when it was purchased. We will not give cash refunds. "as-is" and clearance-priced merchandise is FINAL SALE. 

At Sarita Computers, we want you to feel at ease when purchasing pre-owned computers and hardware. Physical damage/alterations caused by the user are not covered.

Computers are covered by our 6-month limited warranty; the hard drive is guaranteed for 3 months and all other hardware is guaranteed to be free from defects for 6 months. 

Laptops also have a 6-month limited warranty; the hard drive is guaranteed for 3 months and the rest of the laptop (with the exception of the battery) is guaranteed to be free from defects for 6 months. Screens must have 5 or more dead/stuck pixels to qualify for replacement. We do not provide any warranty on batteries. We do however check to make sure all batteries hold a charge at the time of sale.  

All other used hardware and components are guaranteed, under our warranty, to work as intended for 3 months. 

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